Return & Exchanges
Exchanges and returns are accepted within 30 days of original purchase. Freight charges are not refundable. All return merchandise must be in new condition and in original, unopened (factory sealed) packaging. Items cannot have been opened, assembled, installed or used. After 30 days refunds will not be accepted. Clearance items are FINAL SALE items and are not refundable. Our general return policy does not apply to grills, smokers, ovens, furniture, and custom products. However, we will help you register your purchase for warranty with the manufacturer at the time of purchase. These items require special consideration and coordination with an IGNITE Grills and More Store team member and an RMA number.
Contact us by phone at (417) 272-1055 or by email at [email protected]